Job Description
Join IndyConnect Solutions and transform your evenings into rewarding opportunities! We're seeking dynamic Evening Customer Service Specialists to deliver exceptional experiences for our growing client base. This flexible role combines competitive pay with a supportive team environment, perfect for students, parents, or professionals seeking evening work-life balance. Enjoy free parking, comprehensive training, and advancement potential as we expand our Indianapolis operations.
Responsibilities
- Handle inbound customer inquiries via phone and digital channels during evening shifts (3 PM - 11 PM)
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document interactions in CRM system while maintaining 95%+ accuracy standards
- Collaborate with overnight teams for seamless service continuity
- Identify upsell opportunities to enhance customer satisfaction
- Participate in weekly virtual training sessions
Qualifications
- High school diploma or equivalent (college students encouraged)
- 6 months+ customer service or call center experience
- Exceptional verbal communication and problem-solving skills
- Ability to navigate multiple software systems simultaneously
- Reliable transportation to downtown Indianapolis location
- Flexible availability Monday-Sunday evenings
- Basic proficiency with Microsoft Office suite