Job Description
Join our dynamic team at Global Solutions Inc. as an Evening Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support during evening hours while offering flexible scheduling options. This role combines remote flexibility with in-office collaboration at our Atlanta hub. Enjoy competitive pay, comprehensive training, and opportunities for advancement into full-time positions. Perfect for students, parents, or professionals seeking work-life balance in Georgia's thriving business landscape.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat during evening shifts
- Resolve technical issues and product concerns using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics for response times and satisfaction scores
- Participate in continuous improvement initiatives
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional problem-solving and communication skills
- Ability to work independently during evening hours (6 PM - 12 AM)
- Basic technical troubleshooting knowledge
- Availability for 20-30 hours/week with weekend flexibility
- Positive attitude and resilience under pressure