Job Description
Join Sunshine Solutions LLC, Florida's leading customer experience innovator! We're seeking passionate Evening Customer Service Specialists to deliver exceptional support during our peak hours. Whether you're seeking flexible part-time evening hours or full-time career growth, this role offers unmatched work-life balance and advancement opportunities.
Our team thrives in a dynamic, supportive environment where your contributions directly impact customer satisfaction and company success. Enjoy competitive compensation, comprehensive training, and a culture that rewards excellence.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening hours
- Resolve product/service issues with empathy and efficiency
- Update customer records and maintain accurate documentation
- Collaborate with cross-functional teams to improve processes
- Meet/exceed performance metrics for resolution times and satisfaction
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Exceptional communication and problem-solving skills
- Ability to work independently in evening shifts
- Proficiency with CRM software and Microsoft Office
- Strong time management and multitasking abilities
- Positive attitude and team-oriented mindset