Job Description
Join our dynamic team at Columbus Community Services where we're revolutionizing community engagement through innovative support programs. We're seeking passionate Evening Customer Service Associates to become the heart of our operations during our busiest hours. This flexible role offers both part-time and full-time opportunities with competitive pay and growth potential. Perfect for students, parents, or anyone seeking a rewarding evening schedule in Columbus's thriving service sector.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Process transactions and maintain accurate documentation in our CRM system
- Support evening community events and program coordination
- Resolve customer inquiries with empathy and efficiency
- Collaborate with day-shift teams for seamless service continuity
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Exceptional communication and conflict resolution skills
- Availability for flexible evening shifts (12 PM - 10 PM)
- Proficient with technology and learning new systems quickly
- Valid Ohio driver's license (for occasional off-site duties)
- Ability to thrive in fast-paced, team-oriented environments