Job Description
Join our dynamic team as an Evening Customer Service Specialist at Nexus Solutions Group! We're seeking passionate individuals to deliver exceptional customer experiences during our peak evening hours. This flexible role offers competitive compensation, growth opportunities, and a supportive work environment in the heart of Fort Worth. Perfect for students, parents, or anyone seeking a rewarding evening schedule. Apply today and become part of our award-winning customer experience team!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues efficiently
- Update and maintain accurate customer records in CRM systems
- Collaborate with support teams to escalate complex cases
- Meet/exceed performance metrics including call quality and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years customer service or call center experience
- Exceptional communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Flexible availability including evenings and weekends