Job Description
Join California Connect Solutions and transform your evening hours into rewarding work! We're seeking passionate Customer Service Specialists to join our dynamic team in San Francisco. Whether you're balancing studies, family commitments, or seeking supplemental income, our flexible evening shifts offer the perfect opportunity to thrive while making a difference. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions are valued.
As a key member of our client experience team, you'll deliver exceptional service during peak evening hours, ensuring every interaction exceeds expectations. We offer both part-time and full-time positions with competitive benefits including health insurance (for full-time), paid time off, and career advancement opportunities. No evenings are the same – you'll handle diverse inquiries, resolve complex issues, and build lasting relationships with our valued clients.
Responsibilities
- Handle high-volume inbound customer inquiries via phone, email, and chat during evening shifts (3 PM - 11 PM)
- Resolve complex billing, technical, and account-related issues with empathy and efficiency
- Document all interactions accurately in our CRM system while maintaining strict confidentiality
- Collaborate with cross-functional teams to escalate and resolve escalated customer concerns
- Proactively identify opportunities to improve customer experience processes
- Maintain thorough knowledge of products/services to provide accurate information
- Meet/exceed key performance metrics including resolution time and customer satisfaction scores
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Exceptional verbal/written communication skills with professional phone demeanor
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software (Salesforce experience preferred)
- Ability to multitask effectively in fast-paced evening settings
- High school diploma or equivalent; college degree preferred
- Availability for flexible evening shifts (3 PM - 11 PM), weekends required
- Bilingual English/Spanish proficiency highly desirable