Job Description
Join our dynamic team at Global Solutions Inc. as an Evening Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support during evening hours while building rewarding careers. Enjoy competitive pay, flexible scheduling, and a supportive environment where your growth matters. Perfect for students, professionals, and anyone seeking work-life balance in Cleveland's vibrant downtown.
Our state-of-the-art facility offers modern amenities, comprehensive training, and opportunities for advancement. As part of our commitment to employee well-being, we provide paid training, performance bonuses, and a team-oriented culture that values your contributions.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during evening shifts
- Resolve technical issues, billing questions, and product concerns efficiently
- Document interactions in CRM systems while maintaining accurate records
- Collaborate with cross-functional teams to resolve complex customer needs
- Meet/exceed performance metrics including response times and resolution rates
- Identify process improvement opportunities and provide feedback
- Uphold company standards for quality and customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in fast-paced environments
- Strong verbal/written communication skills with empathy and patience
- Proficient with Microsoft Office and CRM software (Salesforce experience a plus)
- Ability to multitask and prioritize in high-pressure situations
- Evening/weekend availability (shifts typically 4 PM - 11 PM)
- Problem-solving mindset with attention to detail
- Valid Ohio driver's license (for occasional off-site duties)