Job Description
Join our dynamic team at Peak Performance Solutions as an Evening Customer Service Representative! We're seeking energetic professionals to deliver exceptional client experiences during our peak evening hours. This flexible part-time role offers competitive pay, growth opportunities, and a supportive work environment. Perfect for students, parents, or anyone seeking a rewarding evening schedule in the vibrant Colorado Springs area.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with day-team for seamless service continuity
- Identify upsell opportunities to enhance client retention
- Meet/exceed performance metrics for response times and resolution rates
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Availability for evening shifts (3:00 PM - 11:00 PM, 4 days/week)
- Positive attitude with client-focused mindset