Job Description
Join our dynamic team at Baltimore City Services as a Part-Time Evening Customer Service Specialist! We're seeking enthusiastic professionals to deliver exceptional support during our peak evening hours (4 PM - 10 PM). This role offers competitive pay, flexible scheduling, and opportunities for growth in a supportive environment.
Perfect for students, parents, or anyone seeking work-life balance, you'll handle inquiries, resolve issues, and ensure customer satisfaction through multiple channels. Our modern downtown office is easily accessible via public transit, and we provide comprehensive training.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening hours
- Resolve billing and service issues efficiently using CRM systems
- Process transactions and update customer records accurately
- Collaborate with day team to maintain service continuity
- Meet daily performance metrics for response times and resolution rates
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong problem-solving and communication skills
- Ability to work independently in fast-paced environment
- Proficiency with Microsoft Office and CRM software
- Evening/weekend availability required
- Positive attitude and customer-focused mindset