Job Description
Join Southwest Solutions Group as an Evening Customer Service Specialist and transform your career in Albuquerque's thriving business landscape! We're seeking dynamic individuals to deliver exceptional support during evening hours with flexible scheduling options. This role offers competitive compensation, growth opportunities, and a supportive team environment. Perfect for students, parents, or professionals seeking work-life balance.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues and product concerns using CRM systems
- Process transactions and maintain accurate customer records
- Collaborate with day team to ensure seamless service continuity
- Meet performance metrics for resolution time and customer satisfaction
- Adapt to evolving product knowledge and service protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6 months+ customer service experience in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Proficient with Microsoft Office and CRM software
- Available for evening shifts (4 PM - 12 PM)
- Excellent communication skills in English and Spanish (bilingual a plus)
- Ability to multitask and prioritize under pressure