Job Description
Join our award-winning team at Coastal Hospitality Group as a Part-Time Evening Customer Service Specialist! We're seeking energetic professionals to deliver exceptional guest experiences during our peak evening hours at our premier downtown Long Beach location. This role offers flexible scheduling, competitive pay, and opportunities for advancement in a vibrant hospitality environment.
Responsibilities
- Provide exceptional customer service to guests via phone, email, and in-person during evening hours (4 PM - 11 PM)
- Manage reservations, check-ins, and special requests with precision and warmth
- Process payments and maintain accurate transaction records
- Collaborate with cross-functional teams to ensure seamless guest experiences
- Resolve guest inquiries and concerns promptly and professionally
- Assist with evening operational tasks including inventory management and facility preparation
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or hospitality experience
- Exceptional communication and conflict resolution skills
- Proficiency with reservation systems and POS technology
- Ability to multitask in a fast-paced environment
- Strong attention to detail and problem-solving abilities
- Availability to work evenings, weekends, and holidays consistently