Job Description
Join our award-winning hospitality team at The Denver Grand Hotel as an Evening Guest Services Associate! We're seeking energetic professionals to create memorable experiences for our guests during our busiest evening hours. This role offers flexible scheduling, competitive pay, and opportunities for advancement in the luxury hospitality industry. Enjoy complimentary parking, employee discounts, and a vibrant downtown Denver work environment. Perfect for students, parents, or anyone seeking a fulfilling part-time evening position with growth potential.
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Handle guest inquiries and resolve service issues promptly
- Manage reservations and room assignments efficiently
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Uphold brand standards through meticulous attention to detail
- Maintain a clean and organized front desk environment
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with reservation systems
- Flexible availability including weekends and holidays
- Professional appearance and positive attitude
- Valid Colorado driver's license (if required for errands)
- Ability to stand for extended periods