Job Description
Join our dynamic team as a Part-Time Evening Customer Service Specialist at MetroConnect Solutions! We're urgently seeking motivated individuals to deliver exceptional service during our peak evening hours. This role offers flexible scheduling while making a real impact in our community.
Why Work With Us?
- Competitive hourly pay + performance bonuses
- Free parking and transit reimbursement
- Comprehensive training and growth opportunities
- Inclusive, team-oriented environment
Responsibilities
- Handle incoming customer inquiries via phone, chat, and email during evening shifts (4 PM - 10 PM)
- Resolve billing and service issues with efficiency and empathy
- Document all interactions in CRM system with precision
- Collaborate with overnight teams for seamless service continuity
- Identify upsell opportunities and promote new services
- Maintain 95% customer satisfaction score
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong conflict resolution and communication skills
- Ability to work independently during evening hours
- Basic proficiency with CRM systems (Salesforce experience a plus)
- Flexible availability including weekends
- Valid Minnesota driver's license (if field visits required)