Job Description
Join our dynamic team at Oakland Community Services as a Part-Time Evening Customer Service Specialist! We're seeking friendly, reliable individuals to deliver exceptional service during our evening operations (4 PM - 10 PM). This role offers flexible scheduling, competitive pay, and the opportunity to make a meaningful impact in our local community. Enjoy a supportive work environment with growth opportunities and team-oriented culture. Perfect for students, parents, or anyone seeking evening work-life balance.
Responsibilities
- Provide exceptional customer service via phone, email, and in-person interactions
- Process transactions accurately and maintain organized records
- Assist with evening facility operations and event support
- Collaborate with day staff for seamless service transitions
- Resolve customer inquiries with professionalism and empathy
- Support inventory management and daily operational tasks
- Contribute to a safe, welcoming environment for all visitors
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
- Flexibility with evening and weekend availability
- Basic computer proficiency with MS Office suite
- Valid California driver's license preferred
- Bilingual (English/Spanish) a plus