Job Description
Are you a night owl looking for a rewarding career without the morning rush? Nexus Night Support Services is seeking dedicated individuals to join our team as Part-Time Evening Customer Service Representatives in Dallas, TX. We pride ourselves on delivering top-tier support to our clients, and we need passionate people to help us maintain our high standards during the evening hours.
As a night shift representative, you will be the voice of our brand, assisting customers with inquiries, resolving issues, and ensuring a seamless experience. We offer competitive pay, a flexible schedule, and a supportive environment for those who thrive in the evening.
Responsibilities
- Handle Inbound Inquiries: Professionally respond to customer emails, chats, and phone calls received during evening hours.
- Resolve Issues: Troubleshoot customer problems efficiently and escalate complex issues to the appropriate department.
- Documentation: Accurately log all interactions and resolutions into the CRM system to maintain up-to-date records.
- Customer Retention: Proactively identify opportunities to retain customers and enhance their satisfaction with our services.
- Collaboration: Work closely with the morning shift team to ensure a smooth handover of ongoing cases.
- Compliance: Adhere to all company policies, data privacy regulations, and quality assurance standards.
Qualifications
- Availability: Must be available to work evenings, weekends, and holidays as required (shift hours: 5:00 PM - 1:00 AM).
- Experience: Previous customer service experience is preferred but not mandatory; training will be provided.
- Communication: Excellent verbal and written communication skills with a professional and empathetic tone.
- Technical Proficiency: Basic computer skills and familiarity with CRM software or typing (35+ WPM).
- Reliability: A strong work ethic and the ability to work independently with minimal supervision.
- Education: High School Diploma or GED equivalent required.