Job Description
Join Sacramento Community Services as a Part-Time Evening Customer Service Representative and become the heartbeat of our community-focused team! We're seeking energetic individuals to deliver exceptional service during our busiest evening hours while supporting both part-time and full-time career pathways. Enjoy competitive pay, flexible scheduling, and a supportive environment where your contributions directly impact local residents. Whether you're balancing other commitments or seeking a stepping stone to leadership, this role offers growth potential and meaningful work in Sacramento's vibrant service sector.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions during evening hours
- Process transactions and resolve client inquiries with empathy and efficiency
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain accurate records of customer interactions and service outcomes
- Support community outreach initiatives during evening events and programs
- Adapt to evolving service protocols and technology systems
- Contribute to continuous improvement of customer experience workflows
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software and office applications
- Ability to work independently and as part of a collaborative team
- Flexibility to work evenings (4 PM - 10 PM) and weekends as needed
- Valid California driver's license for occasional off-site duties
- Passionate about serving Sacramento's diverse community