Job Description
We are seeking a Part-Time Entry-Level Customer Support Associate to join our dynamic team in Columbus, Ohio. This is an exceptional opportunity for motivated individuals looking for flexible work arrangements while building a solid foundation in the corporate world.
At TechForward Solutions, we value integrity, innovation, and employee growth. As an Entry-Level Support Specialist, you will serve as the face of our brand, delivering top-tier service to our diverse client base. We offer comprehensive training and a supportive environment to help you thrive.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve customer issues and complaints professionally, ensuring high satisfaction scores.
- Accurately log all customer interactions and solutions into our internal CRM database.
- Provide detailed product information and guide customers through technical processes.
- Collaborate with the sales and technical departments to ensure seamless service delivery.
- Stay updated on company policies and product updates to provide informed support.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Excellent verbal and written communication skills with a professional demeanor.
- Basic proficiency with Microsoft Office Suite and computer navigation.
- Ability to work a flexible schedule, including evenings and weekends.
- A strong desire to learn and grow within a customer-centric organization.
- Previous customer service experience is a plus, but we welcome entry-level candidates.