Job Description
Join Innovate Solutions Inc., a leading customer experience firm, as a Part-Time Entry-Level Customer Service Associate. We're seeking enthusiastic individuals to deliver exceptional service while building foundational career skills in a dynamic, growth-oriented environment. Enjoy flexible scheduling, comprehensive training, and a supportive team culture in Wichita's thriving business district. Perfect for students, career changers, or those seeking supplemental income.
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve routine issues and escalate complex cases to senior team members
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Adhere to company protocols while maintaining a positive brand voice
- Participate in weekly training sessions to enhance product knowledge
- Track and report customer feedback trends for service improvements
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Basic computer proficiency with MS Office Suite
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Availability for flexible shifts including evenings/weekends
- No prior experience required—comprehensive training provided
- Must pass background check and drug screening