Job Description
Are you seeking a rewarding part-time role that offers flexibility and professional growth in the heart of Omaha? OmniTech Solutions is looking for a dedicated Customer Support Specialist to join our dynamic team. We value work-life balance and are committed to providing top-tier support to our clients.
In this role, you will be the face of our company, assisting users with technical inquiries and ensuring a seamless user experience. Whether you are a student or looking to supplement your income, this opportunity offers a stable environment with growth potential.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat.
- Troubleshoot technical issues and resolve customer inquiries efficiently.
- Document customer interactions and maintain accurate records in our CRM system.
- Collaborate with the engineering team to escalate complex technical bugs.
- Stay updated on product features to provide accurate information.
- Manage a high volume of tickets while maintaining a positive tone.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or technical support is a plus.
- Strong computer literacy and ability to learn new software quickly.
- Excellent written and verbal communication skills.
- Must be available to work part-time hours (approx. 20-30 hours per week).
- Reliable internet connection and a quiet workspace.