Job Description
Are you looking for flexible, high-impact part-time work in Ohio?
Apex Digital Solutions is currently seeking a Part-Time Customer Support Specialist to join our dynamic team. If you have a knack for troubleshooting tech issues and a desire to help others, this is the perfect opportunity for you. We offer a competitive hourly rate, remote flexibility, and a pathway to full-time employment.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Flexible Hours: Perfect for students or those seeking work-life balance.
- Growth Potential: Clear pathways to transition into full-time or management roles.
- Modern Tech Stack: Work with cutting-edge tools and CRM software.
Don't miss this chance to advance your career in a supportive environment.
Responsibilities
- Provide exceptional technical support via chat and email for our growing client base.
- Diagnose and troubleshoot software and hardware issues efficiently and accurately.
- Maintain accurate records of customer interactions and resolutions in our ticketing system.
- Collaborate with the product team to identify common user pain points and suggest improvements.
- Adhere to company protocols regarding data security, privacy, and professional conduct.
- Escalate complex technical issues to senior support staff when necessary.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Basic proficiency in Microsoft Office Suite and Google Workspace.
- Strong written and verbal communication skills with a focus on empathy.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Previous experience in customer service is preferred but not mandatory for the right candidate.