Job Description
Are you a proactive problem solver looking for a rewarding part-time opportunity in the heart of Baltimore? Mid-Atlantic Innovations is seeking a dedicated Customer Support Specialist to join our growing team.
As a key member of our client-facing team, you will play a crucial role in ensuring our clients have a seamless experience. We value creativity, reliability, and a customer-first mindset.
Why Join Us?
We offer a collaborative work environment, flexible scheduling, and the chance to work with cutting-edge technology in a prime downtown location.
Responsibilities
- Manage incoming client inquiries via phone, email, and live chat with professionalism and speed.
- Resolve technical issues and troubleshoot common software problems for end-users.
- Document customer interactions and feedback in our CRM system accurately.
- Collaborate with the product team to identify trends and suggest improvements.
- Maintain a deep understanding of our service offerings to provide accurate information.
- Assist in onboarding new team members and creating training materials.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Minimum of 1 year of experience in customer service or technical support.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently and manage time effectively.
- Problem-solving mindset with a patient and empathetic approach.