Job Description
Are you a people-person with a knack for solving problems? Apex Support Solutions is looking for a dedicated Part-Time Customer Support Specialist to join our vibrant team in the heart of Milwaukee. We pride ourselves on delivering exceptional service and are seeking someone who thrives in a fast-paced, supportive environment.
In this role, you will serve as the first point of contact for our valued clients, ensuring their needs are met with precision and care. Whether it's via phone, email, or chat, you will play a crucial role in building lasting relationships and driving customer satisfaction.
Why Join Us?
- Flexible schedule to work around your lifestyle.
- Competitive hourly wage and performance bonuses.
- Opportunities for professional growth within the company.
- A collaborative and inclusive workplace culture.
Responsibilities
- Manage inbound and outbound customer inquiries through various channels including phone, email, and live chat.
- Resolve customer issues and complaints efficiently while maintaining a positive and empathetic tone.
- Accurately document all customer interactions and account details in our CRM system.
- Collaborate with the technical team to escalate complex issues and ensure timely resolution.
- Proactively identify opportunities to cross-sell products or services to existing clients.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED required; associate's degree preferred.
- Minimum of 1 year of experience in customer service or support.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and manage time effectively in a remote or hybrid setting.