Job Description
Are you looking for flexible part-time jobs in New York that offer growth and competitive pay? NYC Support Hub is currently hiring dedicated Customer Service Associates to join our dynamic team. We pride ourselves on delivering exceptional support to our clients and are looking for individuals who are passionate about problem-solving and customer satisfaction.
As a part-time team member, you will have the opportunity to work in a modern, collaborative environment (or remotely) while enjoying a healthy work-life balance. We offer competitive hourly rates, paid training, and a supportive culture that values every team member's contribution.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr)
- Flexible scheduling to fit your lifestyle
- Comprehensive paid training program
- Opportunities for career advancement within the company
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on resolving issues efficiently.
- Provide accurate product information and guidance to customers in the New York area and beyond.
- Document all customer interactions and transactions accurately in our CRM system.
- Collaborate with the internal team to escalate complex issues and suggest process improvements.
- Maintain a professional and positive demeanor in all customer communications.
- Assist with inventory checks and order processing when required.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service experience is a plus, but we provide training for the right candidates.
- Strong verbal and written communication skills.
- Proficiency with basic computer applications and CRM software.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Must be available to work a part-time schedule (e.g., evenings or weekends).