Job Description
Join Boston FlexiJobs and enjoy the perfect work-life balance with our part-time customer service role! We're hiring immediately for motivated individuals seeking flexible schedules and weekly pay in the heart of Boston. No nights or weekends required – enjoy your evenings and weekends while building your career with a supportive team.
As a Customer Service Specialist, you'll be the face of our brand, delivering exceptional experiences to clients through phone, email, and chat channels. Our modern downtown office offers a collaborative environment with free parking and easy public transit access. Weekly pay means you'll see your earnings every Friday!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing issues, product questions, and service complaints efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to escalate complex cases
- Maintain product knowledge through ongoing training modules
- Meet daily performance metrics while maintaining service quality
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Exceptional written and verbal communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work independently with minimal supervision
- Flexible availability during weekday business hours (20-30 hrs/week)
- Positive attitude and problem-solving mindset