Job Description
Are you looking for a rewarding part-time opportunity in Columbus, OH that fits your lifestyle? Apex Tech Solutions is seeking a dedicated Night Shift Customer Support Specialist to join our dynamic team. If you excel under pressure and enjoy helping others solve technical problems, we want to hear from you.
We offer a competitive hourly wage, a flexible schedule, and a collaborative work environment. You will play a crucial role in maintaining our high standards of customer satisfaction during our evening operations.
Why Join Us?
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Flexible Hours: Perfect for students or those seeking work-life balance.
- Modern Tools: Work with the latest CRM and support software.
Responsibilities
- Manage inbound customer inquiries via phone, email, and live chat during evening hours.
- Troubleshoot technical issues and provide step-by-step solutions to customers.
- Document all interactions and resolutions accurately in the company CRM system.
- Collaborate with the day-shift team to ensure seamless issue resolution.
- Identify trends in customer feedback and suggest process improvements.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Previous experience in customer service or technical support is a plus.
- Strong written and verbal communication skills.
- Ability to work independently with minimal supervision.
- Reliable high-speed internet connection and a quiet workspace.
- Flexibility to work evening shifts and occasional weekends.