Job Description
Join Mesa Community Solutions, a leading local service provider, as we expand our dynamic team! We're seeking passionate Part-Time Customer Service Specialists to deliver exceptional experiences while enjoying flexible scheduling. This role is perfect for students, parents, or professionals seeking work-life balance. Enjoy competitive pay, training, and the opportunity to grow with a community-focused organization.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, scheduling, and service-related issues efficiently
- Update customer records and maintain accurate documentation
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet performance metrics for response time and resolution rates
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or administrative experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work 20-25 hours weekly with flexible scheduling
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our Mesa office