Job Description
Join a Dynamic Team in Long Beach, CA
Horizon Logistics Solutions is seeking a dedicated and personable Part-Time Customer Service Representative to join our expanding team. If you are looking for flexible hours and a supportive work environment in the heart of Long Beach, this is the opportunity for you. We pride ourselves on delivering top-tier logistics support and we need a reliable individual to help us maintain our high standards.
In this role, you will be the first point of contact for our valued clients, ensuring their shipping and logistical needs are met with efficiency and a smile. You will work closely with our operations team to resolve inquiries and optimize service delivery.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Flexible part-time schedule to fit your lifestyle
- Opportunities for growth within the logistics industry
- Modern, collaborative office environment
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Process orders, track shipments, and provide accurate updates to clients regarding their logistics status.
- Resolve complex customer issues and escalate them to the appropriate department when necessary.
- Maintain accurate and up-to-date customer records in the company CRM system.
- Collaborate with warehouse and operations teams to ensure seamless service delivery.
- Identify opportunities to upsell services and improve customer satisfaction scores.
Qualifications
- High school diploma or GED required; associate degree or previous customer service experience is a plus.
- Strong verbal and written communication skills with a focus on professionalism.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM software.
- Ability to multitask effectively in a fast-paced, high-volume environment.
- Reliable internet connection and a quiet workspace if working remotely.
- Valid driver’s license and reliable transportation.