Job Description
Are you a people person with a knack for technology? Tampa Tech Solutions is looking for a motivated Part-Time Customer Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our clients, ensuring they have a seamless experience with our innovative software products. We pride ourselves on our collaborative culture and are looking for someone who is eager to learn and grow with us.
Why join us?
- Competitive hourly pay and flexible scheduling.
- Opportunities for professional development and training.
- A supportive and inclusive work environment in the heart of Tampa.
If you are ready to kickstart your career in a high-growth tech company, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Troubleshoot technical issues and provide step-by-step solutions to end-users.
- Maintain and update customer records in our CRM database.
- Collaborate with the product team to report bugs and suggest feature improvements.
- Provide product training and onboarding support to new clients.
- Manage multiple priorities and meet daily ticket resolution targets.
Qualifications
- High school diploma or equivalent; Associate degree in a related field is a plus.
- Previous experience in customer service or technical support is preferred.
- Strong verbal and written communication skills.
- Familiarity with CRM software and ticketing systems.
- Basic understanding of computer hardware and software troubleshooting.
- Ability to work independently and manage time effectively in a remote or hybrid setting.