Job Description
Are you a problem-solver with a passion for helping others? TechNova Solutions is currently seeking a motivated Part-Time Customer Support Specialist to join our thriving team in Indianapolis. We are looking for individuals who thrive in a fast-paced environment and are eager to deliver exceptional service.
As a member of our team, you will play a crucial role in maintaining our reputation for excellence. We offer a competitive hourly rate, flexible scheduling to accommodate your lifestyle, and comprehensive training to set you up for success.
Responsibilities
- Provide accurate and timely responses to customer inquiries via email, chat, and phone.
- Resolve complex customer issues while maintaining a positive and professional demeanor.
- Document all customer interactions and feedback within our CRM system.
- Collaborate with cross-functional teams to improve product features and service delivery.
- Assist in the development and updating of standard operating procedures.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Ensure strict adherence to company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Previous experience in customer service or a related field is a plus.
- Strong verbal and written communication skills with an emphasis on clarity.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to multitask and prioritize tasks effectively in a dynamic setting.
- Reliable internet connection and a dedicated workspace for remote/hybrid work.