Job Description
We are currently seeking dedicated professionals for immediate part-time openings in Houston, TX. If you are looking for a flexible schedule and a rewarding career, this is your opportunity to join a dynamic team.
Why Join Us?
- Competitive hourly pay ranging from $18.00 to $22.00.
- Flexible working hours tailored to your personal needs.
- Opportunity for professional growth and ongoing training.
- A supportive and collaborative work environment.
Responsibilities
- Manage incoming customer inquiries via email and phone with a focus on speed and accuracy.
- Resolve customer issues and provide high-quality technical support solutions.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Collaborate with the internal team to improve service processes and documentation.
- Identify opportunities to upsell products and services to existing clients.
- Respond promptly to urgent tickets and ensure SLA compliance.
Qualifications
- High school diploma or equivalent; associate degree preferred.
- Previous experience in customer service or technical support is a plus.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Reliable internet connection and a quiet workspace.