Job Description
Are you a dedicated problem solver looking for a rewarding part-time opportunity in Houston? Apex Digital Partners is seeking a dynamic Part-Time Customer Success Specialist to join our growing team. We pride ourselves on delivering exceptional service to our clients and are looking for a candidate who thrives in a fast-paced environment.
As a Customer Success Specialist, you will be the bridge between our client base and our technical teams. You will ensure our customers achieve their desired outcomes while maintaining high levels of satisfaction. This role offers a competitive hourly wage and the flexibility of part-time work.
Why Join Us?
- Competitive pay: $18.00 - $24.00 per hour.
- Flexible schedule tailored to your availability.
- Opportunity for professional growth within a leading tech firm.
- Modern office environment in the heart of Houston.
Responsibilities
- Manage incoming customer inquiries via email, phone, and live chat with a focus on timely and accurate resolutions.
- Monitor client accounts to identify potential issues and proactively offer solutions to enhance their experience.
- Collaborate with the technical support and product teams to escalate complex issues and provide feedback.
- Conduct regular follow-ups with clients to ensure satisfaction and gather feedback for service improvement.
- Update and maintain accurate customer records in our CRM system.
- Assist in onboarding new clients and providing them with necessary training resources.
Qualifications
- High school diploma or GED required; Associate’s degree in Business or related field is a plus.
- Minimum of 1 year of experience in customer service or technical support.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, HubSpot).
- Ability to multitask effectively in a fast-paced environment.
- Strong problem-solving skills and a customer-centric mindset.