Job Description
Join our dynamic team at Nexus Solutions Group as a Part-Time Customer Specialist in San Jose! We're urgently hiring motivated individuals seeking flexible schedules to deliver exceptional client experiences. This role offers remote flexibility with occasional in-office collaboration at our downtown San Jose hub. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a rapidly growing tech services company.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical support issues and process transactions efficiently
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Contribute to process improvement initiatives
- Uphold company standards for service quality and compliance
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends as needed
- Valid California driver's license (for occasional site visits)