Job Description
Are you looking for a rewarding career that fits your lifestyle? Apex Support Solutions is currently hiring a motivated Part-Time Customer Service Representative to join our dynamic team in Raleigh, NC.
We specialize in providing top-tier support for our clients, and we are looking for individuals who excel under pressure and thrive in a collaborative environment. If you are seeking a stable evening role with competitive pay and growth potential, we want to hear from you.
Why Choose Us?
- Flexible evening schedules (4:00 PM - 10:00 PM).
- Competitive hourly wage and performance bonuses.
- Comprehensive training and career advancement opportunities.
- Modern, inclusive workplace culture.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve complex customer issues and complaints efficiently while adhering to company guidelines.
- Accurately update and maintain customer records in our CRM database.
- Collaborate with the evening operations team to ensure seamless service delivery.
- Identify customer needs and suggest appropriate solutions or upsell products where applicable.
- Document all interactions and feedback for continuous improvement.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service, call centers, or retail is highly desirable.
- Excellent written and verbal communication skills.
- Must be available to work evenings, weekends, and holidays as required.
- Proficient in using computers and navigating multiple software applications (CRM, Ticketing Systems).
- Strong problem-solving skills and a positive attitude.