Job Description
Are you a dedicated professional seeking a flexible evening schedule? Pacific Coast Hospitality Group is currently hiring an Evening Customer Service Representative to join our dynamic team in San Diego. We are looking for individuals who excel under pressure and are passionate about delivering top-tier customer experiences.
As a key member of our support team, you will ensure our clients receive seamless assistance during our peak operational hours. We offer a competitive hourly rate and a supportive work environment.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat.
- Resolve complex customer issues and complaints with empathy, patience, and efficiency.
- Process orders, returns, and exchanges accurately and promptly using our internal CRM.
- Document all customer interactions and feedback in our database.
- Collaborate closely with the morning support team to ensure seamless daily operations.
- Identify opportunities to upsell products and services to enhance customer value.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, retail, or hospitality is preferred.
- Strong verbal and written communication skills.
- Ability to work a consistent evening shift (4:00 PM - 10:00 PM).
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Must be able to stand for extended periods and perform physical tasks when necessary.