Job Description
We are looking for a dedicated Evening Shift Customer Service Associate to join our growing team in Memphis, Tennessee. If you are seeking a part-time job near you that offers flexibility and a supportive work environment, we want to hear from you.
As the bridge between our company and our valued customers, you will play a crucial role in ensuring satisfaction and resolving inquiries during our peak evening hours. We pride ourselves on a culture that values work-life balance and professional growth.
Why Join Us?
- Flexible scheduling to accommodate your lifestyle.
- Competitive hourly pay starting at $16.50.
- Employee discounts and career advancement opportunities.
- Modern remote-first tools and a supportive team culture.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a focus on accuracy and speed.
- Process orders and returns efficiently within the evening shift window.
- Resolve escalated issues and provide appropriate solutions to maintain customer loyalty.
- Document all customer interactions and transactions in our CRM system.
- Collaborate with the day shift team to ensure seamless operations.
- Maintain a professional and welcoming demeanor at all times.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Must be available to work evening shifts (e.g., 4:00 PM - 12:00 AM).
- Strong written and verbal communication skills.
- Reliable internet connection for remote or hybrid options.
- Basic computer proficiency and typing speed.