Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist and become the voice of excellence for Dallas residents! We're seeking energetic individuals to deliver exceptional support during peak evening hours. This flexible role offers immediate start, competitive compensation, and the opportunity to grow with a rapidly expanding service leader. No nights or weekends required – just impactful evening shifts making a real difference in our community.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account details
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with support teams to escalate complex issues efficiently
- Meet/exceed performance metrics for call quality and resolution times
- Contribute to process improvements through customer feedback analysis
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced evening environments
- Strong problem-solving abilities with customer-focused mindset
- Reliable transportation for flexible evening shifts (4-10 PM)