Job Description
Join our dynamic team as an Evening Customer Service Specialist in Fresno! We're urgently seeking motivated individuals to deliver exceptional customer support during our peak evening hours. This flexible part-time role offers competitive pay, training, and a supportive environment perfect for students or those seeking supplemental income. Help us build lasting relationships while gaining valuable experience in a growing tech services company.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening shifts (4 PM - 10 PM)
- Resolve technical issues and troubleshoot product-related concerns efficiently
- Document customer interactions and maintain accurate case records
- Collaborate with day teams to ensure seamless customer experience
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing product training to enhance service quality
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Strong written and verbal communication skills
- Basic computer proficiency with ability to learn new software quickly
- Availability to work 4-6 evenings per week (schedule flexibility required)
- Previous customer service experience preferred but not required
- Problem-solving mindset with attention to detail
- Reliable transportation to Fresno office location