Job Description
Are you looking for a rewarding part-time role with evening hours in Kansas City, MO?
Metropolis Tech Solutions is seeking a dedicated Evening Customer Service Associate to join our dynamic team. We pride ourselves on delivering top-tier support to our clients, and we are looking for individuals who thrive in a fast-paced environment and can connect with people during the evening shift.
Why Choose Us?
- Competitive hourly pay ($18 - $24/hr).
- Flexible evening schedules (3:00 PM – 10:00 PM).
- Opportunities for professional growth and advancement.
- A supportive and inclusive company culture.
If you are a problem-solver with a passion for helping others, we want to hear from you. Apply today to become part of the Metropolis family!
Responsibilities
- Handle Customer Inquiries: Professionally respond to incoming calls, emails, and live chat messages regarding products and services.
- Resolve Issues: Troubleshoot customer concerns efficiently and escalate complex issues to the appropriate department when necessary.
- Maintain Records: Accurately document customer interactions and transactions in the CRM system.
- Process Transactions: Assist with order processing, returns, and exchanges with precision.
- Team Collaboration: Work closely with the morning shift team to ensure seamless continuity of operations.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree preferred.
- Experience: Minimum of 1 year of customer service experience in a retail or call center environment.
- Availability: Must be available to work evenings, weekends, and holidays as required.
- Skills: Strong verbal and written communication skills; proficiency with Microsoft Office Suite.
- Personality: Patient, empathetic, and able to remain calm under pressure.