Job Description
Are you looking for a rewarding career that fits your lifestyle?
Triangle Customer Care Solutions is seeking a dedicated and empathetic Evening Customer Service Representative to join our growing team in Raleigh, NC. We specialize in providing top-tier support for leading national brands, and we are looking for individuals who thrive in a dynamic, fast-paced environment.
As a part-time evening shift employee, you will play a crucial role in ensuring our clients' customers receive the best possible experience after hours. We offer a competitive hourly rate, flexible scheduling options, and a supportive culture that values work-life balance.
Why Join Us?
- Flexible Schedule: Enjoy your evenings free for personal commitments while earning a great income.
- Competitive Pay: $18 - $22 per hour based on experience.
- Professional Growth: Opportunities for advancement within our support network.
Apply today and take the first step towards a fulfilling part-time career in Raleigh!
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and live chat during evening hours (4:00 PM - 10:00 PM).
- Resolve customer issues and complaints efficiently, adhering to company scripts and quality standards.
- Accurately document customer interactions and issue resolutions in our CRM system.
- Escalate complex issues to senior management or technical teams when necessary.
- Maintain a professional and positive demeanor while representing the brand in a remote or hybrid setting.
- Stay updated on product knowledge and service policies to provide accurate information.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Previous customer service experience in a call center or retail environment is highly desired.
- Excellent verbal communication skills with a clear and professional telephone voice.
- Proficiency with computers and typing (30+ WPM).
- Must be available to work a part-time evening shift, including weekends and holidays.
- Strong problem-solving abilities and the ability to remain calm under pressure.