Job Description
Are you seeking flexible evening part-time jobs in Wichita, KS?
Midwest Retail Group is currently looking for a dedicated Evening Customer Service Representative to join our growing team. If you have excellent communication skills and enjoy helping customers, we want to hear from you!
As a key member of our support team, you will play a crucial role in ensuring our clients receive top-notch service during our evening hours. We offer a supportive work environment, competitive pay, and opportunities for advancement.
Why Join Us?
- Competitive hourly wage ($15.00 - $18.00)
- Flexible evening shift schedules (4:00 PM - 10:00 PM)
- Health and dental benefits available
- Professional development and training
- Positive and inclusive company culture
Apply today to start your journey with us in Wichita!
Responsibilities
- Answer inbound customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues efficiently while maintaining a positive customer experience.
- Process orders, returns, and exchanges accurately using our CRM software.
- Update customer records and maintain detailed logs of all interactions.
- Collaborate with the day shift team to ensure seamless workflow transitions.
- Provide product information and recommendations to customers based on their needs.
- Assist in training new evening staff members when required.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, retail, or call center environments is preferred but not required.
- Strong verbal communication and active listening skills.
- Proficiency with computers and basic software applications (Microsoft Office, email).
- Ability to work independently and manage time effectively during evening shifts.
- Must be available to work evenings, including weekends and holidays.
- Reliable transportation is a must.