Job Description
Join our dynamic team at Detroit Community Services as an Evening Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to provide exceptional support to our community members during evening hours. This flexible role offers competitive pay and the opportunity to make a real impact while maintaining a healthy work-life balance. Perfect for students, parents, or anyone seeking a rewarding evening schedule in the heart of Detroit.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and account issues efficiently while maintaining high customer satisfaction
- Process transactions and update client information accurately in our CRM system
- Collaborate with day team to ensure seamless service continuity
- Document all interactions and report trends to improve service quality
- Assist with light administrative duties during quiet periods
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or retail experience
- Strong verbal communication skills and active listening abilities
- Basic proficiency with Microsoft Office and CRM software
- Ability to work independently while maintaining team collaboration
- Availability for 3-4 evening shifts per week (4:00 PM - 10:00 PM)
- Positive attitude and problem-solving mindset