Job Description
We are seeking a detail-oriented and empathetic Evening Customer Experience Specialist to join our growing team in Mesa, AZ. If you thrive in a fast-paced environment and enjoy helping others resolve their challenges, we want to hear from you. This role offers a competitive hourly rate and the flexibility to work during the evening hours that suit your lifestyle.
As a key member of our support team, you will be the voice of our brand, ensuring our customers receive top-tier assistance after hours. You will utilize modern CRM tools to manage tickets and ensure every interaction leaves a lasting positive impression.
Responsibilities
- Handle a high volume of inbound customer inquiries via phone and email with a focus on resolution and satisfaction.
- Assist customers with account inquiries, troubleshooting technical issues, and processing requests.
- Document all interactions accurately and promptly within our customer relationship management (CRM) systems.
- Collaborate with the day shift team to ensure seamless workflow and communication of ongoing issues.
- Maintain a calm and professional demeanor while managing complex situations or peak call volumes.
- Identify opportunities to upsell products or services while adhering to company guidelines.
Qualifications
- High school diploma or GED required; Associate degree in a related field is a plus.
- Minimum of 1 year of experience in customer service, support, or retail.
- Proficient in using computer applications, specifically Microsoft Office Suite and CRM software.
- Excellent written and verbal communication skills with a strong attention to detail.
- Ability to work independently and manage time effectively during evening shifts.
- Must be available to work evenings, including weekends.