Job Description
Join our dynamic team at KC Connect Solutions where we're urgently seeking Evening Customer Service Specialists to deliver exceptional experiences. This flexible part-time role offers competitive pay and a supportive environment perfect for students or those seeking evening work. Help us maintain our reputation as Kansas City's premier service provider while enjoying a schedule that works with your lifestyle. Immediate openings available – apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve service issues efficiently while maintaining high customer satisfaction scores
- Document interactions accurately in CRM systems and escalate complex cases appropriately
- Collaborate with day teams to ensure seamless service continuity
- Process transactions and assist with basic account management tasks
- Contribute to ongoing service improvement initiatives
- Maintain strict confidentiality of customer information
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 1+ years customer service experience preferred but not required
- Excellent verbal communication and active listening skills
- Ability to work independently and solve problems creatively
- Reliable evening availability (3:00 PM - 11:00 PM, including weekends)
- Proficiency with basic computer applications and multitasking
- Positive attitude and commitment to exceptional service
- Valid driver's license (for occasional off-site duties)