Job Description
We're urgently seeking motivated Evening Customer Service Specialists to join our Atlanta team! This flexible part-time role (4 PM - midnight, 20-30 hrs/week) offers competitive pay and immediate start. You'll be the voice of our brand, delivering exceptional support via phone and chat while working in our modern downtown office. Perfect for students, parents, or night owls seeking reliable evening income.
Responsibilities
- Handle inbound customer inquiries with empathy and professionalism
- Resolve technical issues using CRM systems and knowledge bases
- Maintain detailed customer interaction records in Salesforce
- Collaborate with overnight teams for seamless service continuity
- Meet/exceed performance metrics for response times and satisfaction
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent; college students encouraged
- 6+ months customer service or call center experience
- Strong typing skills (40+ WPM) and multitasking ability
- Proficiency with Zendesk, Salesforce, or similar platforms
- Available to work evenings (4 PM-12 AM) weekends
- Positive attitude under pressure with problem-solving mindset
- Reliable transportation to downtown Atlanta location