Job Description
Are you looking for a flexible evening opportunity that offers immediate growth and a supportive team environment? Apex Support Solutions is currently seeking a dedicated Customer Service Representative to join our Philadelphia team. We prioritize work-life balance and offer a culture of excellence.
In this role, you will be the voice of our brand, assisting clients with inquiries, resolving complex issues, and ensuring a seamless customer experience. If you are ready to start immediately and thrive in a dynamic setting, we want to hear from you.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer complaints and issues efficiently, escalating complex matters when necessary.
- Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Collaborate with cross-functional teams to improve service processes and product offerings.
- Meet daily and weekly performance metrics regarding call volume and customer satisfaction scores.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service experience is preferred but not mandatory (training provided).
- Proficient in basic computer operations and navigating web-based software.
- Strong verbal and written communication skills with a focus on clarity and tone.
- Ability to work independently and manage time effectively during evening shifts.