Job Description
Exciting Opportunity for Evening Shifts
We are seeking a dedicated Customer Service Representative to join our dynamic team in Raleigh, North Carolina. If you are looking for a rewarding part-time role that fits your evening schedule, we want to hear from you.
In this position, you will serve as the first point of contact for our clients, ensuring their inquiries are resolved efficiently while maintaining a premium customer experience. You will work in a modern, collaborative environment with opportunities for growth.
Key Benefits of This Role:
- Flexible Schedule: Enjoy the freedom of working evenings (3:00 PM - 11:00 PM).
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Modern Work Environment: Located in the heart of Raleigh with access to amenities.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during evening hours.
- Diagnose and troubleshoot technical software and hardware issues for clients.
- Document all interactions and solutions accurately in our CRM system.
- Maintain a professional and empathetic demeanor in high-pressure situations.
- Collaborate with the day shift team to ensure seamless service continuity.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or call center experience is preferred but not mandatory.
- Strong written and verbal communication skills.
- Reliable access to a computer and high-speed internet.
- Ability to work a consistent evening schedule.