Job Description
We are seeking a reliable and friendly Evening Customer Service Representative to join our team in Wichita, KS. If you are looking for a flexible part-time role that allows you to make a real impact, we want to hear from you. We offer competitive pay, a supportive work environment, and opportunities for advancement within the company.
In this role, you will serve as the bridge between our clients and our company, ensuring every interaction leaves a lasting positive impression.
Responsibilities
- Manage Inquiries: Handle a high volume of customer calls, emails, and live chats with professionalism and efficiency.
- Problem Solving: Diagnose and resolve customer issues or complaints using our established procedures.
- Product Support: Provide accurate information about our products and services to ensure customer satisfaction.
- Data Entry: Maintain accurate records of customer interactions and transactions in our internal database.
- Shift Coordination: Collaborate with the morning shift team to ensure all client needs are met seamlessly.
- Adherence to Policy: Follow all company guidelines, safety protocols, and quality assurance standards.
Qualifications
- Education: High school diploma or GED is required.
- Experience: Previous customer service experience in a call center or retail environment is preferred.
- Communication: Superior verbal and written communication skills with a clear, friendly telephone manner.
- Technical Proficiency: Must be comfortable using computers and navigating software applications.
- Availability: Must be available to work evenings, including weekends and holidays as needed.
- Reliability: Must possess a valid driver’s license and reliable transportation.