Job Description
Are you a night owl looking for a rewarding opportunity in the heart of San Francisco? Bay Area Tech Support is seeking a dedicated Part-Time Customer Support Specialist to join our evening shift team. We are a fast-growing tech firm that values reliability, empathy, and problem-solving skills. If you are looking for a flexible schedule that works with your lifestyle, this is the perfect role for you.
We offer a dynamic work environment where you can grow your career while helping clients resolve their technical challenges. Enjoy the energy of the city from your desk or our modern downtown office.
Responsibilities
- Provide exceptional customer service to clients via live chat, email, and phone during evening hours.
- Diagnose and troubleshoot technical issues related to our software products.
- Maintain accurate and detailed records of all customer interactions and solutions.
- Collaborate with the day-shift team to ensure seamless workflow and issue resolution.
- Escalate complex technical problems to senior engineers when necessary.
- Participate in daily stand-up meetings to update the team on progress.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Previous experience in customer support, technical assistance, or retail is preferred.
- Strong proficiency with computers, operating systems, and software applications.
- Excellent written and verbal communication skills with a professional tone.
- Must be available to work evening shifts, specifically 5:00 PM to 10:00 PM PST, Monday through Friday.
- Ability to multitask and manage time effectively in a fast-paced environment.