Job Description
We are seeking a reliable and friendly Evening Customer Service Associate to join our team in Arlington, TX. If you are looking for a flexible part-time role that fits around your schedule, this is the perfect opportunity for you.
In this role, you will be the voice of our brand, helping our valued customers resolve issues and answer questions during our peak evening hours. We pride ourselves on our culture of support and offer a competitive benefits package for our part-time team members.
Why Apply?
- Flexible evening shift schedules (3:00 PM - 11:00 PM)
- Competitive hourly pay ($18.00 - $22.00)
- Employee discount program
- Opportunity for growth within the company
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer complaints and issues efficiently while adhering to company policies.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Update customer records and maintain a clean, organized database.
- Collaborate with the morning support team to ensure seamless workflow transitions.
- Identify and escalate complex issues to the Shift Manager when necessary.
- Provide feedback on common customer trends to help improve our products and services.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not required.
- Strong computer literacy and typing skills (35+ WPM).
- Ability to work evenings, weekends, and holidays as required.
- Excellent verbal and written communication skills.
- Must be a self-starter with the ability to work independently.
- Valid driver's license is a plus.