Job Description
Are you looking for a rewarding evening part time job in Columbus, OH? Columbus Logistics & Supply is currently seeking a dedicated Customer Experience Associate to join our dynamic team. We pride ourselves on a modern work environment and are looking for individuals who are reliable, friendly, and ready to contribute to our success.
As a key member of our support team, you will play a crucial role in maintaining our high standards of service during our evening operations. We offer a competitive benefits package, flexible scheduling, and opportunities for career growth within the organization.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat during evening shift hours.
- Resolve customer issues and complaints efficiently while maintaining a high level of customer satisfaction.
- Process orders, returns, and exchanges accurately in our CRM system.
- Collaborate with the morning shift team to ensure seamless service transitions and information continuity.
- Update customer records and maintain a clean, organized work area.
- Adhere to all company policies, safety procedures, and operational guidelines.
Qualifications
- High school diploma or equivalent required.
- Must be available to work evenings (e.g., 4:00 PM – 10:00 PM) and weekends as needed.
- Excellent verbal communication and interpersonal skills.
- Proficiency with basic computer applications and CRM software (e.g., Salesforce, Zendesk).
- Ability to multitask, prioritize, and work independently in a fast-paced environment.
- Previous customer service experience is a plus but not mandatory.